Refund Policy

The school will consider all requests for a refund of international student fees. Requests should be made in writing to the School as soon as possible after the circumstances leading to a request.

Some fees (such as administration fees) are not refundable.

Please contact the Director of International Students via international@shgcham.school.nz in the first instance.

In the event the student or their parent or legal guardian is dissatisfied with a refund decision made by the school or are dissatisfied with the process the school followed when making the refund decision, they have the right to have the refund decision reviewed by the International Student Disputes Resolution Scheme (DRS) or to make a complaint to the Code Administrator.